The Case Study:
Sprint stores currently use two of Ideanet’s products. The products include Manager’s Toolbox and IntelliQueue.

Manager’s Toolbox:
Manager’s Toolbox is used in all of the over 1,200 Sprint stores nationwide. Manager’s Toolbox provides Sprint stores with unparalleled compliance tools, promotion tracking and customized reporting. The applications featured in Manager’s Toolbox include:

- Planogram Builder
- Floor Plan Builder
- Project Trakker
- Fixture/Lits Print Repository
- Internal Project Ticketing System
- Store Manager’s Blog

IntelliQueue:
In over six hundred Sprint stores across the country the backbone to Sprint’s customer service is the Ideanet IntelliQueue system. Customers enter aSprint Store and are placed in queue by a host/greeter. They are given an estimated wait time and allowed to shop or educate themselves on additional Sprint offerings. Sprint then takes the information gained from the queuing system and measures customer service efficiency and effectiveness at the store.