What It Does:
IntelliQueue helps convert wait-time into sales opportunities by creating a virtual wait line. Customers are free to utilize their time for shopping. IntelliQueue tracks their order and lets them know when they will be served.

The IntelliQueue system is customized to the retailer, organizing customers by type of transaction and scheduling them into a queue, delivering them to the appropriate sales person. Names are posted on Plasma, LCD or LED display screens.

IntelliQueue also features a reservation system that eliminates the need for customers to stand in line. Customers can call in or go online and request a reservation time.

Behind the scenes, IntelliQueue helps store managers analyze the queue in real-time, providing a valuable tool for assessing staffing requirements and monitoring customer service team members.

A simple interface quickly generates statistics to track wait and transaction time data. Store managers and corporate decision makers can then use this data to make informed decisions concerning staff, branch performance, or simply analyze customer flow.

How It Works:
This unique customer queuing system helps traffic-based businesses identify who their customers are, why they are in the store and how long it is taking to serve them. IntelliQueue creates a more personalized environment for your customers and enhances the overall customer experience.

When customers check in, they are keyed in by employees into IntelliQueue's system. The IntelliQueue software system then time stamps the customer and delivers relevant information about their needs and identity to customer service reps that then seek them out based on this description.

IntelliQueue lets store managers noto only monitor the entire customer service situation, but also gives sales reps the information they need to handle inquiries more quickly and increase resolution rates.

By incorporating IntelliQueue into your stores, your customer service team can better anticipate the needs of your customers and exceed their expectations.